Returns & Exchanges
At Sugar Loaf, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether it is a fit issue or a change of heart, our team is here to ensure your shopping experience remains sweet and stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the unworn garments back into their original packaging, ensuring all designer tags and hygiene seals remain intact.
Print and Ship
Download your prepaid shipping label, attach it securely to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing